Return & Exchange Policy
Leather and Awl will only exchange goods if they are damaged or defective and if we are contacted within 3 days of delivery.
In circumstances where you consider that a product is defective, you should promptly contact us at info@leatherandawl.ca with details & photos of the product and the defect. Please include proof of purchase date and proof of delivery date and include your order number.
The email and photos will be reviewed and then we will notify you via e-mail, within 5-7 business days, whether you are entitled to a replacement as a result of the defect.
You can then send the item to:
Leather and Awl
301 Lacewood Drive Box 120.
Halifax, NS. B3M4L1
Items must be sent in original packaging within 3 days of you being notified that you are entitled to a replacement, please include receipt or proof of purchase and your original order number in the package.
A replacement will only be sent once the original item is received.
Some items are non-exchangeable. These include:
- Earrings or Studs that have been worn or the packaging opened.
- Only regular priced items may be exchanged. Sale items do not qualify.
Shipping charges for all returns must be prepaid by the customer returning the item.
You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges incurred by the customer are not refundable.
- Leather and Awl will cover the shipping cost for the replacement item to be sent to the customer.
- We do not issue refunds unless we have sent the incorrect order or items.
NOTE: Once a package is shipped and you are given your tracking number , Leather and Awl is not responsible for shipping delays, Stolen Packages, Postal System errors, or Lost Packages. For any of these issues you would need to contact the delivery or postal system used.
Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide.
Thank you for your support, I hope we can resolve any issues to the satisfaction of both parties